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I d like to digress a little here and make a personal comment. Although everyone knows how important it is to keep up with the latest technological advances, some still haven t quite grasped the concept that the Internet is an independent medium, not to be ignored, let alone disrespected. Samsung is well-known as an important player in the display business. However, its French branch refused to provide us with a monitor for testing purposes (this test was performed in THG France s labs). Samsung s advertising people brushed us off with the following e-mail: "It is impossible to respond positively to all the inquiries we receive. We have a limited supply of test monitors and the transportation costs are very high. The delivery service costs us a fortune... We have calculated the costs... Please don t take it personally, and have a nice day."

In other words, good-bye and don t bother coming back! By the way, the delivery service costs a total equivalent to about $53. We also sent our inquiry two months in advance. We had to send a dozen follow-up inquiries until we were finally given the brush-off... a week before the time limit we had set was up.

We also tried to contact the management of Samsung France, to no avail. Not a single response to our emails. Even the head of production, whose assistant had taken several of our messages, failed to return our calls. In the end, their advertising people gave us the final snub, with the argument that "Tom s Hardware is just a website, not a magazine. The testing monitors are reserved for the press." Apparently, Samsung doesn t consider Internet readers important enough to inform. And Tom s Hardware isn t the first website to suffer from Samsung s policies. Other online magazines have been refused testing equipment on the very same grounds. So that explains why we don t have any Samsung monitor in this comparison.

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http://www.tomshardware.com/display/02q1/020114/index.html

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